Privacy Policy

Last updated October 16, 2026

Pairo is a dating app for adults. That means we hold information that could genuinely hurt you if it got out — where you are, who you're interested in, what you said in a private chat. This page is a plain-English account of what we keep and what we do with it.

What we collect

To make your account

• Your phone number, or your Apple ID if you use Sign in with Apple — plus the email address Apple shares with us, which is often a private relay address
• Your date of birth — used to confirm you are 18 or older

We never store a password, because Pairo doesn't use one. You sign in with Apple or a code sent by text.

Your profile

• Display name, bio, height, gender, and who you're looking to meet
• Whether you've turned on LGBTQ+ mode
• Your photos
• Your city, and an approximate location
• Your search settings — distance, age range

How you use Pairo

• Who your friends are, and who accepted your invitations
• If you lock an invite to a friend's number, that number (deleted with your account)
• Friend lines you write about friends, and the ones they write about you
• Which Pairos you've been part of, and whether you agreed to them
• Messages in your group chats, and private messages you send to one person
• Who you saved, who saved you, and anyone you marked "not interested"
• Which Pairos you marked done
• Anyone you've blocked or reported
• Whether you've switched on "Free now", and when it switches itself off
• Your phone's notification token, if you allow notifications

Pairo Premium

• Whether you subscribe, your plan, when it renews or ends, and Apple's transaction ID for it

Apple takes the payment. We never see your card or any other payment details.

Who can see what

• Other users see: your profile, your approved photos, your first name, and who you can bring.
• Nobody sees: your phone number, your date of birth, or your exact birthday.
• Saving someone is not fully private. Anyone can see how many people saved them, and they get a notification that somebody did. Which people is shown to Pairo Premium subscribers — so if you save someone who subscribes, they can see it was you.
• Friend lines carry your name. A line you write appears on your friend's profile with your first name.
• "Not interested" and blocks are private. The other person is never told which you chose, or that you chose anything. They simply stop seeing you, and you stop seeing them. A block or "not interested" still holds if they delete their account and sign up again with the same phone number or Apple ID.
• Reports are one-way. A person you report is never shown who reported them.

These aren't promises we're asking you to take on faith — they're enforced by the database itself, which refuses to return data the rules don't allow, no matter what the app asks for.

Photos

Photos are checked automatically before anyone else can see them. Until a photo is approved, only you can see it. Photos are stored separately from your profile and served over encrypted connections.

Automated checks and decisions

Your photos, display name, bio and group-chat messages are checked automatically before anyone else can see them — by OpenAI's moderation service, and text also against our own list of banned words. Friend lines get the same check before they appear on anyone's profile; the friend a line is about sees it straight away, even while it's being checked or if it's refused, but nobody else does. Anything that fails the check isn't shown on a profile or in a chat. Private one-to-one messages are not screened: they go straight to the person you sent them to, and blocking and reporting still apply to them.

When someone is reported, an automatic check reads the report and the reported person's bio and can settle it on its own: it can dismiss the report, or remove the account when more than one person has reported it or the account already had content refused. Anything it isn't sure about goes to a person. A report that someone is under 18 is never dismissed automatically. It goes to the front of the queue for a person, unless more than one person has reported the same account, in which case the automatic check can remove the account straight away.

If you think an automatic decision about you or your content was wrong, email safety@getpairo.com and a person will review it.

What we never do

• Sell or rent your personal information
• Share your data with advertisers or data brokers
• Post anything to your other accounts
• Have a person read your chats, except when investigating a specific report (group-chat messages are checked automatically, as described above)
• Store your exact GPS position

Services we rely on

Pairo is small, so we use a few outside companies to run it. Each one gets only what it needs to do its job:

• Supabase — hosts our database and files
• Twilio — sends your sign-in codes by text. They receive your phone number.
• Apple — handles Sign in with Apple, app distribution and Pairo Premium payments, and delivers notifications. A notification can show the sender's name and a preview of a chat message.
• OpenAI — checks photos, display names, bios, friend lines and group-chat messages, as described above, and helps sort reports (it receives the report and the reported person's bio). It never receives your phone number, date of birth or location, and private one-to-one messages are never sent to it. OpenAI doesn't use what we send to train its models, and keeps it for no more than 30 days unless the law requires longer.
• Resend — sends the one launch email to the waitlist. They receive your first name and email address.
• Netlify — hosts this website. Like any web host, it sees visitors' IP addresses.
• Google Fonts — serves this website's fonts, so Google sees the IP address of anyone who visits the site. The app doesn't use it.

The waitlist

Before Pairo launches, you can join a waitlist at getpairo.com/waitlist. It is separate from the app, and here is all of it:

• What we keep: your first name, your email, whether you're a woman, a man, or other, the city or school you typed (if you did), that you confirmed you're 18 or older, whether you joined through a friend's link, and which of our links brought you there (like a flyer or Instagram).
• What it's for: one email, on the day Pairo launches, with the App Store link. Nothing else. The counts (how many people, the mix of women and men) help us know whether the launch will work.
• Who sees it: nobody else. The list can't be read from the website, and other people on it can't see that you're there. If you joined through a friend's link, they can see how many people joined with it — a number, never names.
• How long: we delete the whole list within 30 days of launch. Signing up for the app is a separate decision you make then.
• Leaving early: the launch email has a link that deletes you instantly, or email privacy@getpairo.com.

Deleting your account

You can delete your account from inside the app at any time: open the You tab, scroll down to Account, and tap Delete my account. When you do:

• Your profile, photos and friend lines (the ones you wrote and the ones about you) are deleted immediately
• Every message you sent is deleted, in group chats and in private ones
• Your friendships are deleted, and so are invites: the ones you sent (including any phone number you locked one to) and any you used
• Everything else tied to your account goes with it, including who you saved, who you marked "not interested", your notification settings and your Premium record
• You disappear from everyone's feed and friend lists
• Anything left in our backups is gone within 30 days

If you subscribe to Pairo Premium, cancel it first in iPhone Settings → [your name] → Subscriptions. Deleting your Pairo account doesn't stop Apple billing you.

A few things survive deletion, and you should know why:

• Reports you filed are kept, without your name, so the safety record stays intact.
• If you were reported, blocked or banned, or someone marked you "not interested", we keep that safety record: the reports about you, any ban, and who blocked or hid you. We don't keep your phone number or Apple ID itself, only a scrambled (hashed) form of it, used for one thing: recognising the same number or Apple ID if it signs up again, so the block, the hide or the ban still applies. Otherwise someone could delete and recreate an account to escape it. The record is deleted once nobody it protects is still on Pairo, unless it holds a report or a ban; those are kept with no set end date.
• Records we're legally required to retain are kept for as long as the law requires.

None of these is visible to other users.

Your rights

Wherever you live, you can ask us to show you what we hold about you, correct anything wrong, delete your account and data, or send you a copy of your data. Email privacy@getpairo.com and we'll respond within 30 days. We will never charge you for this, and we will never treat you differently for asking.

If you're in California, the EU, or the UK, you have these rights under the CCPA, the GDPR, and the UK GDPR respectively. The same email address handles all of them.

Security

Everything travels over encrypted connections and is encrypted at rest. Access to the database is denied by default and granted one rule at a time, so a mistake in the app can't accidentally expose data the rules don't already permit.

No system is perfect. If we ever discover a breach affecting your information, we will tell you and the relevant authorities as quickly as the law requires.

Under 18

Pairo is strictly for adults. We check your date of birth at sign-up, and our database physically cannot store an account for anyone under 18. If you believe an underage person is using Pairo, report the profile in the app — those reports are never dismissed automatically and go to the front of the queue for a person — or email safety@getpairo.com.

Changes

If we change this policy in a way that matters, we'll tell you in the app before it takes effect. The date at the top always reflects the current version.

Contact

Privacy questions: privacy@getpairo.com
Safety concerns: safety@getpairo.com
Anything else: hello@getpairo.com