Support

A real person reads every one of these.

Who to email

• Something's broken, or you have a question — hello@getpairo.com
• Someone made you feel unsafe — safety@getpairo.com
• Your data, or deleting your account — privacy@getpairo.com

We answer within two business days. Safety reports are looked at the same day.

Reporting someone

The fastest way is inside the app — there's a report option on every screen where you can see a person. It takes about ten seconds and asks you to pick a reason.

Reports about someone appearing to be under 18 are never dismissed automatically, and go to the front of the queue for a person.

The person you report is never told who reported them. Not their name, not a hint. That's built into how the data is stored, so it can't leak by accident.

If you'd rather not use the app, email safety@getpairo.com with the person's name and roughly when you saw the profile.

An intimate image of you shared without consent

Report it in the app, or email safety@getpairo.com with “Removal request” in the subject. We take it down within 48 hours, along with any copies we know about, and ban the account that posted it. What to include is on our Terms page.

Copyright complaints

If someone uploaded a photo you own, email hello@getpairo.com with “Copyright notice” in the subject. What a notice needs is on our Terms page.

Blocking someone

Blocking is absolute and immediate. A blocked person vanishes from your feed and from friend lists — in both directions, so they can't find you either. The block still holds if they delete their account and sign up again with the same phone number or Apple ID. You don't have to report someone to block them, and blocking doesn't notify them.

Deleting your account

Open the You tab, scroll down to Account, and tap Delete my account. Your profile, photos, friend lines and invites come down straight away, along with every message you sent, and anything left in our backups is gone within 30 days. Reports you filed are kept without your name. If you were reported, blocked or banned, or someone marked you "not interested", that record is kept with a scrambled (hashed) form of your number or Apple ID — never the number or Apple ID itself — so it still applies if you come back. The Privacy Policy has the details.

Subscribed to Pairo Premium? Cancel it first in iPhone Settings → [your name] → Subscriptions. Deleting your Pairo account doesn't stop Apple billing you.

If you can't get into the app, email privacy@getpairo.com from the phone number or Apple ID on the account and we'll do it for you.

Common questions

Do I need friends to use Pairo?

No. Solo mode is one tap and works the same way, one-on-one.

Do my friends need the app?

To be part of a Pairo, yes. But you can text a friend an invite before they've joined — once they sign up and enter your code, you're friends straight away and they'll show on your profile as someone you can bring.

Can I see who saved me?

Everyone can see how many people have saved them — it's in the Saved tab under "Saved you". Seeing which people is part of Pairo Premium. When you save someone they get a notification that somebody did, never who, unless they subscribe.

How does a Pairo end?

When it actually happens, everyone taps Done on the Pairo. Once all of you have, it closes and counts on each of your profiles. If plans fall through, End this Pairo closes it without counting. Either way the chat stays readable afterwards — nothing is deleted.

What does "Not interested" do?

It takes someone out of your feed and takes you out of theirs. They're not told, and nothing is reported. Like a block, it still holds if they delete their account and come back with the same number or Apple ID. You can put anyone back from You → Hidden people.

Why is the distance approximate?

We deliberately blur everyone's location before storing it, including yours. Exact positions are the most dangerous thing a dating app can hold, so we don't keep them. See the Privacy Policy.

Can I use Pairo if I'm 17?

No. Pairo is 18+ and the age check is enforced by the database, not just the sign-up screen.

Still stuck?

Email hello@getpairo.com and describe what happened. Screenshots help. There's no ticket system and no bot — you'll get a person.

Who runs Pairo

Pairo is operated as a sole proprietorship. This is the business information used for our messaging registration and for any official correspondence.

Pairo sends one kind of message only: a one-time sign-in code, to a number the person just typed themselves. See our SMS consent page.